Retail Sales Associate

7 days ago

Reading, Reading, United Kingdom The Works Full time

About The Works

The Works is a dynamic and creative retail company that inspires people to read, learn, create, and play. We're passionate about providing an exceptional customer experience and creating a welcoming environment for our customers and colleagues alike.

Job Summary

We're seeking a highly motivated and enthusiastic Retail Sales Assistant to join our team. As a Retail Sales Assistant, you'll be the face of our store, providing excellent customer service and helping customers find the perfect products to inspire their creativity.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
    • Build strong relationships with customers, understanding their needs and preferences to provide personalized recommendations.
  • Product Knowledge
    • Develop in-depth knowledge of our products, including books, puzzles, games, and other creative materials.
    • Stay up-to-date on new products and promotions, sharing this knowledge with customers to drive sales and engagement.
  • Store Operations
    • Assist with store opening and closing procedures, including setting up and maintaining displays and ensuring the store is tidy and organized.
    • Support the Store Manager in maintaining high standards of customer service, product knowledge, and store appearance.

Requirements

  • Communication Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Product Knowledge
    • Strong product knowledge, with the ability to learn and stay up-to-date on new products and promotions.
  • Teamwork
    • Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive and inclusive store environment.

What We Offer

  • Competitive Salary
    • A competitive salary and benefits package, including a 25% colleague discount and access to exclusive online discounts.
  • Opportunities for Growth
    • Opportunities for career development and advancement, with a focus on promoting from within.
  • Supportive Environment
    • A supportive and inclusive store environment, with a focus on employee well-being and work-life balance.

How to Apply

If you're a motivated and enthusiastic individual with a passion for customer service and product knowledge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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