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Quality Assurance Specialist

3 months ago

Hampshire, United Kingdom Everise Full time
Company Overview
At Everise, we are dedicated to enhancing customer interactions globally.

As part of our dynamic team, you will contribute to a people-centric organization that values diversity and fosters innovation.

Our commitment to our mission and our workforce is reflected in our outstanding employee satisfaction ratings and numerous accolades as a top workplace.

We embrace diversity, recognizing the unique strengths and perspectives that each culture brings.

With multiple centers worldwide and a flexible remote work program, we believe that collaboration with diverse thinkers leads to exceptional outcomes. Discover a fulfilling career with us today.

Position Purpose:

The Quality Assurance Specialist plays a crucial role in ensuring compliance with quality standards established by both our clients and Everise.

This role involves continuous monitoring of team members' interactions, evaluating performance, and delivering constructive coaching and feedback.


Job Responsibilities:

  • Conduct audits of assigned team members in alignment with Everise and client quality expectations.
  • Collaborate with supervisors and management to uphold quality benchmarks across the team.
  • Facilitate training sessions for both new and seasoned team members as necessary.
  • Participate in internal and client calibration meetings to ensure consistency in quality assessments.
  • Stay informed about project specifics by regularly updating training materials and engaging in assigned calls.
Additional responsibilities may be assigned by management.
Qualifications:

  • Minimum of 1 year experience in customer service or sales, ideally within a call center setting.
  • High school diploma or equivalent is required; some college education is preferred.
  • Proficient in Microsoft Office Suite, particularly MS Word and Excel.
  • Strong verbal and written communication abilities.
  • Detail-oriented with excellent analytical skills.
  • Exceptional interpersonal and motivational skills.
  • Ability to work independently and manage time effectively.
  • Flexible availability for scheduling.
  • Reliable in completing tasks and maintaining attendance.

If you possess the necessary skills and drive to excel, we encourage you to consider this opportunity.