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Customer Support Specialist
3 months ago
Technical Support Representative - Six Sigma
Contract Duration - 12-month engagement with potential for extension.
Work Location - Based in Peterborough.
Compensation - £34.20 Umbrella per hour.
Work Schedule - Hybrid model: 3 days on-site and 2 days remote work.
Role Overview
As a Technical Support Representative, you will be responsible for delivering exceptional customer service and technical assistance to clients. Your expertise will help resolve technical issues and enhance user experience.
Key Responsibilities
1. Provide timely and effective technical support to clients.
2. Troubleshoot and resolve hardware and software issues.
3. Maintain accurate records of customer interactions and technical issues.
4. Collaborate with team members to improve service delivery.
Qualifications
1. Strong communication and problem-solving skills.
2. Experience in a technical support role is preferred.
3. Ability to work independently and as part of a team.
Benefits
1. Competitive hourly rate.
2. Opportunity for professional growth and development.
3. Flexible working arrangements.