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Warrington, Warrington, United Kingdom SCC Full time{"title": "Senior Customer Support Engineer", "description": "Job SummaryWe are seeking a highly skilled Senior Customer Support Engineer to join our team at SCC. As a key member of our engineering team, you will be responsible for ensuring the effective delivery of scheduled engineering services, balancing operational risks and ensuring the highest...
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Senior Technical Lead
2 months ago
We are seeking a highly skilled Senior System Engineer to lead our team of professionals in installing, configuring, and supporting a suite of proprietary applications for our clients. As a Senior System Engineer, you will be responsible for maintaining the availability and operation of services through a combination of planned project work and reactive support.
Key Responsibilities- Provide hands-on support for applications, diagnosing and resolving issues promptly.
- Lead and mentor team members, fostering a collaborative work environment.
- Collaborate with cross-functional teams to plan, implement, and support products.
- Lead technical projects, ensuring successful delivery within scope, budget, and timeline.
- Work closely with clients to understand their requirements and tailor solutions accordingly.
- Oversee the installation and configuration of products on Windows and Linux servers and cloud platforms.
- Develop and enhance standard operating procedures and best practices for installation and support services.
- Proven success as a Senior Implementation.
- Effective team leadership and technical project management.
- Expertise with Windows servers, Linux servers, and cloud platforms (e.g., AWS).
- Strong aptitude for troubleshooting and developing innovative solutions.
- Customer-centric approach with a commitment to exceeding expectations.
- Excellent communication skills for conveying complex technical concepts to both technical and non-technical stakeholders.
- Competitive salary and benefits package.
- Opportunities for continuous learning and career progression.
- Hybrid working model, combining remote and office-based work.
- Regular social events, including team-building activities and celebrations.