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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Administrator to join our team at Impression Recruitment Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.
Key Responsibilities:- Customer Service: Provide timely and effective customer service to clients and customers, responding to queries and resolving issues in a professional and courteous manner.
- Order Processing: Process orders and updates systems in a timely and accurate manner, ensuring that all customer information is up-to-date and accurate.
- Communication: Communicate effectively with internal and external stakeholders, including customers, colleagues, and management, to ensure that customer needs are met and expectations are exceeded.
- Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner, escalating complex issues to management as necessary.
- Administrative Support: Provide administrative support to the customer service team, including data entry, filing, and other tasks as required.
- Communication Skills: Excellent communication and customer service skills, with the ability to communicate effectively with customers and colleagues.
- Administrative Experience: Proven administrative experience, with a strong understanding of administrative procedures and systems.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer complaints and issues in a timely and professional manner.
- IT Skills: Excellent IT skills, including proficiency in Microsoft Office and other administrative software.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.
