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Client Account Specialist
3 months ago
Customer Account Co-ordinator
Location: Maidenhead
Salary: 30,000 + Benefits
Position Overview:
Cast UK Limited is assisting a dynamic organization in their search for a Customer Account Co-ordinator. In this role, you will be essential in delivering exceptional support and service to our clientele. You will act as the primary liaison for our customers, addressing inquiries, resolving challenges, and collaborating with our internal engineering team to guarantee smooth service execution.
Core Responsibilities:
- Act as the principal contact for customer inquiries and support needs.
- Coordinate with internal engineers to organize and oversee service delivery.
- Keep precise and current customer information in our CRM platform.
- Efficiently resolve customer issues, ensuring high satisfaction levels.
- Monitor service performance and proactively tackle potential challenges.
- Work alongside various departments to enhance processes and customer satisfaction.
- Ensure all administrative duties are performed to a high standard.
Essential Skills:
- Demonstrated experience in a customer-facing role.
- Outstanding communication and interpersonal abilities.
- Strong problem-solving skills and meticulous attention to detail.
- Capability to handle multiple tasks and priorities in a fast-paced setting.
- Familiarity with CRM systems and MS Office Suite.
- A proactive and positive demeanor focused on customer satisfaction.
- Robust administrative skills are crucial.
Compensation:
30,000 + Benefits
About Cast UK Limited:
Cast UK Limited is a premier recruitment consultancy specializing in professional-level talent across various sectors including Procurement, Supply Chain & Operations, Buying & Merchandising, Logistics & Transport, HR, and Sales. Our team members possess extensive experience in their respective recruiting fields, dedicated to providing exceptional service to both clients and candidates. We are committed to supplying the right talent for every aspect of the Supply Chain.
