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IT Support Specialist
3 months ago
Capula, a prominent entity within EDF UK, excels in advanced automation and real-time business intelligence, focusing on Automation, Control, and IT Solutions and Services. Our clientele spans critical sectors including Nuclear, Power Generation, Utilities, and Oil & Gas, where we are recognized for our innovative approaches, technical proficiency, and commitment to quality and safety.
Role Overview
We are seeking a skilled level-two IT support professional to become part of a compact, dedicated team responsible for assisting over 400 engineering and support personnel. This position is based at Capula's main office.
The ideal candidate will take an active role in managing our support operations, which includes assigning tasks to front-office staff for prompt resolution, addressing tickets directly when capable, and collaborating with senior engineers as necessary. You will be accountable for upholding our service level agreements and ensuring the maintenance of our exemplary standards.
Qualifications
- Relevant higher education in computer science or equivalent industry experience.
- Proven experience in a helpdesk environment, including ticket triage and escalation.
- Solid understanding of networking tools, antivirus solutions, and security software.
- Familiarity with Microsoft Windows Server and Active Directory.
- ITIL compliance training or experience working within an ITIL framework is preferred.
Technological Proficiencies
- Microsoft Windows Server, SharePoint, Office 365, VMWare.
- Dell hardware, Apple mobile devices.
- Clients utilizing Microsoft Windows 11 & 10, along with Microsoft Office Suite, Visio, Project, and AutoCAD.
- Sophos Endpoint Security, FortiGate Firewalls & VPN.
- Veeam Backup & Recovery solutions.
- HP Network Switches, Kyocera printing devices.
Desired Personal Attributes
- Self-assured and capable of working independently.
- Ability to perform well under pressure and meet deadlines.
- Accustomed to adhering to established procedures with attention to detail.
- Excellent communication skills.
Benefits Offered
- 25 days of annual leave plus public holidays.
- Flexible working arrangements.
- Pension scheme.
- Life insurance coverage.
- Private healthcare options.
- Lifestyle screening services.
- Salary sacrifice initiatives.
- Mental health support programs.
- Cycle to work initiative.
- Green vehicle scheme.
- Assistance in achieving professional engineering status (IEng, CEng) and coverage of professional membership fees.
Note for Recruitment Agencies: We are currently collaborating exclusively with our preferred suppliers.