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London, Greater London, United Kingdom Methods Business and Digital Technology Full timeJob Title: ServiceNow Solutions ArchitectWe are seeking an experienced ServiceNow Solutions Architect to join our team at Methods Business and Digital Technology. As a key member of our ServiceNow Operations Team, you will be responsible for designing and implementing best-in-class ServiceNow solutions for our clients.About the RoleThis is an exciting...
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ServiceNow Solutions Architect
2 months ago
We are seeking an experienced ServiceNow Solutions Architect to join our team at Methods Business and Digital Technology. As a key member of our ServiceNow Operations Team, you will be responsible for designing and implementing best-in-class ServiceNow solutions for our clients.
Key Responsibilities- Design and Implementation: Lead the design of end-to-end ServiceNow solutions that address complex business challenges, ensuring they meet the organisation's current and future business needs.
- Client Collaboration: Collaborate with client stakeholders to gather, analyse, and document detailed requirements, translating them into actionable specifications.
- Workshops and Presentations: Conduct workshops, presentations, and training sessions to facilitate client understanding and collaboration.
- Integration Strategy: Define and oversee integration strategy, including designing integrations between ServiceNow and other systems or applications, ensuring seamless data flow and interoperability to enhance the overall efficiency of the client's IT landscape.
- Security and Compliance: Ensure that ServiceNow solutions adhere to security standards, regulatory compliance, and data protection requirements and implement robust access controls and security measures.
- Scalability and Performance: Architect solutions with scalability and optimal performance in mind, considering anticipated growth and usage patterns.
- ServiceNow Roadmap: Develop and maintain a ServiceNow roadmap and value realisation plan that aligns with the client's strategic objectives, considering future enhancements, upgrades, and innovations.
- Industry Trends: Stay informed about industry trends and emerging technologies to continuously enhance ServiceNow solutions.
- Quality Assurance: Provide quality assurance to ServiceNow implementations, overseeing thorough testing to ensure performance, functionality, and security, identifying defects during the development and testing phases.
- Technical Documentation: Create comprehensive technical documentation for solutions, including design documents, configuration details, and best practices, to support knowledge transfer and enable ongoing system maintenance.
- Stakeholder Communication: Communicate effectively with various stakeholders, including clients, project managers, and development teams, providing regular updates on project progress, challenges, and opportunities for improvement.
- Mentoring and Training: Create and oversee internal mentoring, training, and development programmes to foster a culture of continuous learning.
- Coding and Configuration Standards: Implement coding and configuration standards to maintain consistency and quality.
- Sales Cycle Support: Support the sales cycle by providing inputs to Pre-Sales collateral and bid responses, demonstrating solutions, attending client presentations, and working with the wider teams on service offering development.
- Thought Leadership: Provide thought leadership and expertise to our strategic accounts, identifying opportunities for upsell and strengthening our relationships.
- ServiceNow Certifications: Attain and maintain relevant ServiceNow certifications to stay current on platform developments and disseminate this knowledge to customers and internal teams.
- Brand Awareness: Contribute to the Methods' brand awareness through blog creation, attending conferences / webinars, writing case studies / white papers etc.
We are looking for a highly skilled and experienced ServiceNow Solutions Architect who possesses the following qualifications:
- Strong Relationship-Building Skills: Strong relationship-building, influencing, negotiating, and facilitation skills with customers and colleagues.
- Excellent Communication Skills: Excellent written and verbal communication skills, articulating complex technical information convincingly at all levels.
- Autonomy and Organisation: Able to work with minimal supervision, consistently delivering quality to deadlines and escalating issues and blockers in a timely manner, being customer and relationship focused, process driven, results oriented and organised.
- Client-Facing Experience: Experience of working in a client-facing role in a professional services organisation.
- ServiceNow Expertise: Expert knowledge of the ServiceNow platform, beyond ITSM (e.g. SecOps, HRSD, IRM, BCM, APM, CMDB, ITAM, ITOM, SPM).
- Integration Design: Design of complex integrations between ServiceNow and other enterprise solutions, e.g. based on Integration Hub, Mid Server, SSO, JSON, SOAP, LDAP, JDBC, ODBC, REST, SCP and SFTP.
- ITIL and TOGAF: ITIL and/or TOGAF qualified.
- Agile SDLC: Experience of working with Agile SDLC (Software Development Lifecycle Management) methods.
- Data Architecture: Experienced in data architecture and master data management.
- General Technical Knowledge: A high level of general, technical knowledge including current, emerging, and future technology market trends and their impact on business.
- Business Architecture: Good knowledge of Business Architecture, including business and technology strategies, operating models, process models, business and technology capability models and taxonomies (desirable).
- Modelling Languages: Good knowledge and experience of modelling languages, e.g. UML, ArchiMate and BPMN (desirable).
- GDPR and ISO 27001: Practical understanding of GDPR and ISO 27001 (desirable).
- Project Management: Experienced in managing large projects and programmes in an enterprise environment, leading project teams that help customers solve their most complex business problems through creative thinking and seeking innovative solutions.
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected.
BenefitsBy joining us, you can expect:
- Autonomy and Development: Autonomy to develop and grow your skills and experience.
- Exciting Project Work: Be part of exciting project work that is making a difference in society.
- Strong Leadership: Strong, inspiring and thought-provoking leadership.
- Supportive Environment: A supportive and collaborative environment.
We offer a range of benefits, including:
- Development Opportunities: Access to LinkedIn Learning, a management development programme, and training.
- Wellness: 24/7 confidential employee assistance programme.
- Flexible Working: Including home working and part time.
- Social Benefits: Office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
- Time Off: 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
- Volunteering: 2 paid days per year to volunteer in our local communities or within a charity organisation.
- Pension: Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Discretionary Company Bonus: Based on company and individual performance.
- Life Assurance: Of 4 times base salary.
- Private Medical Insurance: Which is non-contributory (spouse and dependants included).
- Worldwide Travel Insurance: Which is non-contributory (spouse and dependants included).
- Enhanced Maternity and Paternity Pay.
- Travel: Season ticket loan, cycle to work scheme.
For a full list of benefits, please visit our website.
