Claims and Complaints Coordinator

1 month ago


SouthendonSea, Southend-on-Sea, United Kingdom Reed Full time
Claims and Complaints Admin Job Description

We are seeking a highly skilled Claims and Complaints Admin to join our team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling complaints and problem-solving, and liaising with insurance providers.

Key Responsibilities:
  • Deliver a high level of customer service, ensuring that all client interactions are professional and courteous.
  • Handle complaints and problem-solving, working closely with clients to resolve issues in a timely and effective manner.
  • Liaise with insurance providers to ensure seamless communication and resolution of claims.
  • Manage claims and renewals, ensuring that all necessary documentation is completed accurately and efficiently.
  • Address customer queries over the phone, providing clear and concise information to resolve issues.
Required Skills and Attributes:
  • Excellent communication skills, both verbal and written, with the ability to build strong relationships with clients.
  • A positive and enthusiastic attitude, with a strong customer service ethos.
  • Hardworking, dedicated, and motivated to deliver exceptional service, with a focus on continuous improvement.
  • Confidence on the telephone, with the ability to handle complex customer queries.
  • Proficiency in Microsoft Word and Excel, with the ability to use these tools to manage claims and documentation.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please contact Alex in the Southend office for more information about this exciting opportunity.



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