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Operations Support Specialist
2 months ago
Operations Coordinator
Location:
Office-based position
About Our Client:
Our client is a prominent independent property consultancy in the UK, specializing in providing agency and professional advice across various sectors including Commercial, Residential, and Rural. They are recognized for their commitment to client satisfaction and leverage cutting-edge technology and market insights to deliver exceptional service.
Key Responsibilities:
Customer Engagement:
- Deliver outstanding internal and external customer service in every interaction.
- Manage incoming calls and maintain customer records in our CRM system.
Sales Administration:
- Collaborate with operations teams to ensure timely support.
- Create and maintain property activity records, conduct land registry title checks, and process new instructions.
- Oversee client due diligence and ensure compliance with best practices.
- Generate accurate sales invoices, reconcile figures, and prepare reports for meetings.
Local Marketing:
- Develop marketing materials, update property listings, and ensure adherence to office compliance guidelines.
- Assist in meeting marketing deadlines while following GDPR regulations.
- Demonstrate knowledge of marketing, public relations, and social media practices.
Health, Safety, and Information Security:
- Ensure compliance with ISO regulations and maintain clear desk policies.
- Manage storage and archiving protocols, ensuring confidentiality of files.
Operational Support:
- Assist with departmental accounts, monitor management reporting, and maintain performance records.
- Provide diary management support, coordinate viewing assistant teams, and ensure data integrity of office systems.
- Oversee office facilities, coordinate contractors, and maintain office equipment and IT hardware.
The Ideal Candidate:
- Minimum of 2 years' experience in a similar operational, administrative, or secretarial role.
- Proficient in Microsoft Office and CRM systems.
- Strong attention to detail with a diligent and efficient work ethic.
- Experience in the property or real estate sector is preferred.
- Familiarity with GDPR regulations and ISO standards.
How to Apply:
If you are a proactive and detail-oriented professional with a background in operations and administration, we encourage you to apply online or submit your CV through the appropriate channels.
Office Angels is an employment agency committed to equal opportunities, valuing diversity and inclusion in the workplace. We respect and appreciate individuals from all backgrounds and strive to create an environment where everyone can thrive.
