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Roaming IT Engineer

2 months ago

Harrow on the Hill, United Kingdom Class Technology Solutions Ltd Full time
Job Description

Job Title: Roaming IT Engineer

Company: Class Technology Solutions Ltd

Job Type: Full-time

Location: Remote (Harrow/Slough area)

Job Summary:

We are seeking a highly skilled Roaming IT Engineer to join our team. As a Roaming IT Engineer, you will be responsible for providing technical support to our clients in the education sector. You will be the primary point of contact for technical issues and will work closely with our account managers and senior engineers to resolve complex technical problems.

Key Responsibilities:

  • Provide technical support to clients in the education sector
  • Identify and resolve technical issues in a timely and efficient manner
  • Work closely with account managers and senior engineers to resolve complex technical problems
  • Develop and implement solutions to common technical issues
  • Participate in engineering projects during school holidays
  • Respond to calls on the CTS Helpdesk and manage tickets in a logical and methodical manner
  • Conduct full and thorough diagnostics with end users to enable ticket resolution
  • Keep the Technical Services Manager abreast of all ongoing tickets and their progress

Requirements:

  • 2-3 years of experience managing enterprise-level network infrastructures/service desk
  • Experience with virtualization (VMWare or Hyper-V)
  • Cloud services experience
  • Professional qualifications (degree) or Microsoft Certified Systems Administrator (MCSA, Microsoft Certified Engineer (MCSE) or equivalent demonstrable experience
  • Other specialist IT-specific qualifications (Aruba, Cisco, HP, or other enterprise-level software/hardware)
  • Experience in the education sector is desirable but not essential
  • Car and valid UK driving license

What We Offer:

  • An environment that is underpinned by a passionate, people-driven company
  • Exceptional career development and advancement opportunities, including Microsoft/Apple training
  • Opportunities to gain experience in high-level IT projects
  • The potential to progress to senior levels of our management team