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Care Home Operations Coordinator

2 months ago

Par, Cornwall, United Kingdom Guardian Healthcare Full time

Guardian Healthcare is seeking a dedicated and experienced Care Home Administrator to contribute to our mission of providing exceptional care in a supportive environment.

As the Care Home Administrator, you will play a vital role in ensuring the smooth operation of our facility. You will work closely with the Home Manager and other department heads to provide comprehensive administrative support for both business and clinical functions.

Responsibilities:

  • Manage reception services effectively, providing a welcoming and helpful experience for residents, families, and visitors.
  • Assist prospective residents by addressing their inquiries promptly and professionally, guiding them through the admissions process.
  • Coordinate resident admissions with the Home Manager, ensuring a seamless transition into our care home.
  • Process resident contracts efficiently upon admission, maintaining accurate records and documentation.
  • Handle initial payments and set up Direct Debits for residents, managing financial transactions accurately.
  • Maintain comprehensive administrative systems related to residents, including personal information, medical records, and billing details.
  • Oversee petty cash management and provide weekly reconciliations, ensuring financial accountability.
  • Collaborate with various departments, such as payroll, procurement, finance, and human resources, to support their operational needs.
  • Handle day-to-day payroll responsibilities, addressing employee queries and ensuring timely processing of payments.
  • Ensure accurate and timely completion of payroll returns, adhering to all relevant regulations.
  • Prepare contract amendments, employment contracts, and HR letters according to established procedures, maintaining compliance with legal requirements.
  • Provide support for reception duties as needed, ensuring smooth operations during peak hours or staff absences.

Skills and Experience:

  • Proven experience as a Care Home Administrator is essential.
  • A friendly and approachable demeanor, with excellent communication skills for interacting with residents, families, and staff.
  • Strong time management abilities and the ability to prioritize tasks effectively in a fast-paced environment.
  • The capacity to work both independently and collaboratively as part of a team.