Service Desk Analyst
3 weeks ago
We are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.
Key Responsibilities- Provide high-quality first-line IT support to customers via phone, email, and in-person.
- Qualify, investigate, and resolve IT issues and requests in line with agreed Service Levels.
- Escalate complex problems to senior technicians and collaborate with the ServiceNow team to ensure efficient use of the platform.
- Identify trends of issues and create problem records to improve service delivery.
- Collaborate with team members and stakeholders to foster a culture of knowledge sharing and continuous improvement.
- Experience in a similar Service Desk Analyst role.
- Strong computer skills and a solid knowledge of MS Office Applications.
- A 'can-do' attitude to problem-solving and ability to take ownership of issues.
- 25 days annual leave plus bank holidays.
- Remote working.
- Pension Scheme.
- Sharesave scheme.
- Employee Assistance Programme.
- Mears Fun Day.
- Staff perks with Mears Rewards.
- Volunteering Leave.
- Family-friendly policy.
Mears is a socially responsible business committed to making a positive difference to people's homes, lives, and communities. We are proud to be on the list of the Sunday Times 25 Best Big Companies to work for and on the Social Mobility Index of the top 75 employers in the UK for our commitment to social mobility.
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Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to customers, resolving IT issues and requests in a timely and professional manner.Key ResponsibilitiesProvide phone support and escalate issues as necessary to ensure...
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Service Desk Analyst
1 week ago
Exeter, Devon, United Kingdom Mears Full timeWe are seeking a skilled Service Desk Analyst to join our team at Mears. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to our customers. This will involve qualifying, investigating, and resolving IT issues and requests in line with agreed Service Levels.Key responsibilities will include:Providing a...
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Service Desk Analyst
1 month ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line support to our customers, resolving IT issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide high-quality first-line IT support to customersQualify,...
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Service Desk Analyst
1 month ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line support to our customers, resolving IT issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide high-quality first-line IT support to customersQualify,...
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Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
3 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line support to our customers, resolving IT issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide high-quality first-line IT support to customersQualify,...
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Service Desk Analyst
3 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line support to our customers, resolving IT issues, and escalating complex problems to the relevant teams.Key ResponsibilitiesProvide high-quality first-line IT support to customersQualify,...
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Service Desk Analyst
3 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
3 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
1 month ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
1 month ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our customers, resolving IT issues and requests in a timely and professional manner.Key ResponsibilitiesProvide high-quality first-line IT support to customers via...
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Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our customers, resolving IT issues and requests in a timely and professional manner.Key ResponsibilitiesProvide high-quality first-line IT support to customers via...
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Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
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Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
