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Sales Account Executive
3 months ago
Position Title: Internal Sales Specialist - Steel Sector
Company Overview:
Brookwood is a prominent provider of steel solutions, catering to a wide range of industries with a focus on quality, dependability, and client satisfaction. Our commitment to innovative approaches and industry knowledge sets us apart in delivering exceptional service to our customers.
Role Summary:
We are looking for a driven and detail-oriented Internal Sales Specialist to enhance our proactive sales team. The ideal candidate will take charge of nurturing customer relationships, processing orders efficiently, and supporting the sales team in meeting corporate goals. This position demands a thorough understanding of the steel sector, outstanding communication abilities, and a commitment to delivering top-notch customer service.
Key Responsibilities:
- Customer Relationship Management: Develop and sustain robust relationships with both existing and prospective clients, identifying their needs and offering customized solutions.
- Order Processing: Ensure accurate processing of customer orders, maintaining timely delivery and compliance with specifications.
- Quotations and Pricing: Generate and present precise quotations, negotiate pricing structures, and follow up on inquiries to secure sales.
- Inventory Coordination: Collaborate with the inventory team to guarantee product availability, manage stock levels, and oversee logistics to fulfill customer requirements.
- Sales Support: Provide the external sales team with relevant product information, market insights, and customer feedback to assist in achieving sales objectives.
- Market Analysis: Remain informed about industry trends, competitor activities, and customer preferences to uncover new sales prospects.
- Reporting: Keep meticulous records of sales activities, customer interactions, and market intelligence within the CRM system, delivering regular updates to management.
- Issue Resolution: Address customer complaints and concerns professionally, ensuring satisfactory resolutions while preserving strong client relationships.
- Team Collaboration: Work in conjunction with other departments, including production, logistics, and finance, to ensure seamless order fulfillment and customer satisfaction.
Qualifications:
- Education: Bachelor’s degree in Business, Sales, Marketing, or a related discipline is preferred.
- Experience: A minimum of 2-3 years in internal sales, ideally within the steel sector or similar industries.
- Product Knowledge: Comprehensive understanding of steel products, grades, and their applications.
Skills:
- Exceptional communication and interpersonal skills.
- Strong negotiation and problem-solving capabilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Able to work independently as well as collaboratively within a team.
- Detail-oriented with excellent organizational skills.
Attributes: Customer-centric, results-oriented, proactive, and adaptable to a dynamic work environment.
What We Provide:
- Competitive salary along with performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative workplace culture.
Brookwood is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.
