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IT Technical Business Solutions Analyst
2 months ago
About DWF
DWF is a dynamic international business that values exceptional customer-focused business process, workflow, and systems analysts.
The Role
- Support the Case Management System Manager in designing and embedding guiding principles and methodologies, including design thinking and data-driven design.
- Be a proactive, customer-focused IT analyst, advocating for the end-user experience and taking ownership of problem-solving.
- Act as a change ambassador, ensuring all IT projects consider customer impact, and provide support during project go-live and warranty periods.
- Gather high-quality business and technical requirements, focusing on improving IT service effectiveness and identifying opportunities for new solutions.
- Collaborate with Product Owners or Subject Matter Experts to manage the prioritization of investment requests and adhere to governance frameworks.
- Design feedback mechanisms to identify trends and opportunities for continual improvement in service usage and adoption.
- Undertake Project Manager roles as needed, following IT project management governance frameworks.
- Foster an environment of openness, collaboration, and communication.
- Configure case management system work types, including phase plans, data capture, workflows, and portal pages.
- Provide support to document technicians for complex document templates and data tagging to support workflow design.
About You
- Bachelor's degree or equivalent experience in Business Analysis or related field.
- 3-5 years of demonstrable experience as a Business Analyst.
- Experience in end-to-end change management, from understanding customer needs to testing, implementation, and communication.
- Strong interpersonal and communication skills, with a passion for user experience.
- Proficiency in Agile methodology, especially scrum, prototyping, and MVP.
- Ability to facilitate workshops and translate non-technical ideas into IT solutions.
- Experience with SharePoint, Case & Matter Management Systems (ShareDo highly desirable), and 3e.
- Knowledge of Legal Technology software solutions is a plus.
- Familiarity with business process modelling, workflow design, and form automation.
- Understanding of IT activities including application development, configuration, IT infrastructure, databases, service management, and change management.
Desirable
- Experience in quality assurance, testing, and project management.
- Knowledge of target operating models, value stream mapping, and LEAN process improvement.
What We Offer
DWF offers a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. When you join us, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
