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Transformation Programme Manager

2 months ago

London, Greater London, United Kingdom Undisclosed Full time
Job Description

Job Title: Transformation Programme Manager

Job Summary:

We are seeking an experienced Transformation Programme Manager to join our team at Undisclosed. As a key member of our Customer Service Centre, you will play a critical role in supporting the delivery of our transformation plan for 24/25.

Key Responsibilities:

  • Partner with the technology team and our existing change team to plan, launch, and embed the new 'Omnichannel Platform', utilising change management techniques to increase the likelihood of success.
  • Manage relationships with key stakeholders, including senior management, business units, and technology teams, to align programme outcomes with business objectives.
  • Coordinate the seamless integration of various communication channels to enhance the overall customer and colleague experience.
  • Lead initiatives focused on improving the customer experience across all touchpoints, ensuring a user-centric approach in both design and technology.
  • Feed into the selection, customisation, and deployment of technology platforms and tools that enable omnichannel capabilities.
  • Identify, assess, and manage risks and issues that could impact the programme's success, implementing mitigation strategies as needed.
  • Track and report on the programme's performance metrics, adjusting strategies as needed.
  • Ensure that the omnichannel transformation aligns with the broader business strategy and contributes to long-term business goals.
  • Ensure all technology and design implementations comply with relevant industry regulations and standards.

Requirements:

  • Proven experience in managing large-scale projects or programmes, with a strong understanding of project management methodologies.
  • Experience in identifying, assessing, and mitigating risks throughout the programme lifecycle.
  • Ability to manage timelines, meet deadlines, and ensure project milestones are achieved.
  • Basic understanding of relevant technologies, tools, and platforms used in Design & Technology projects.
  • Ability and desire to prioritise user experience and ensure that the design and technology solutions meet user needs.
  • Familiarity with Agile or similar methodologies specifically tailored to Design & Technology environments.
  • Awareness of current trends, challenges, and best practices in Design & Technology.
  • Working within a customer orientated function and supporting transformation within this area.
  • Working alongside and advising a variety of stakeholders from different functions and organisational levels to achieve successful project outcomes.
  • Proactively seeking out and using a variety of data sets, using these to make decisions.