Customer Liaison Officer
1 week ago
Job Title: Customer Liaison Officer
Job Summary:
We are seeking a highly skilled Customer Liaison Officer to join our team at Building Careers UK. As a key member of our Planned Works team, you will be responsible for delivering exceptional customer service and ensuring the smooth delivery of planned maintenance and investment programmes across our business's homes.
Key Responsibilities:
- Assist teams and contractors in project planning and delivery, serving as the primary customer interface.
- Coordinate post-handover feedback, take calls, and resolve inquiries per customer standards.
- Provide consistent, high-quality service, guiding customers through the works program.
- Aid day-to-day customer contact, facilitating communication for project smoothness.
- Monitor on-site and home standards to ensure adherence to good practices.
- Coordinate customer documentation, ensuring GDPR procedures.
- Effectively liaise with customers on timing, choices, and scope of works, addressing specific needs.
- Record and promptly respond to customer inquiries for excellent service.
- Support other schedulers in organizing and scheduling work.
- Actively participate in meetings, serving as the main point of contact.
- Record and address complaints in line with company policies.
- Organize tasks effectively, meeting targets and contributing to works programs.
- Ensure systems for Gas Safety, Electrical testing, and Asbestos compliance.
- Coordinate with Client Officers, utility companies, and staff or contractors for documentation.
Requirements:
To be successful in this role, you will need a Full UK Driving License and access to a car. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.
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