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Customer Service Associate

3 months ago

Birmingham, Birmingham, United Kingdom Moto Full time
Customer Service Associate - Birmingham

Hourly Rate: £11.70

Location: Frankley Services, M5 between Junction 3 and 4

At Moto, we believe in welcoming individuals who are eager to join our dynamic team. We are not necessarily looking for extensive experience in customer service from the hospitality or retail sectors; rather, we value enthusiasm and a willingness to learn as we serve our customers with Burger King's renowned flame-grilled offerings and outstanding service.

Skills are not a barrier; we will provide comprehensive training to equip you with everything you need to succeed.

Benefits of Joining Our Team:

  • Potential for an annual bonus of up to £440*
  • Generous colleague discounts of up to 60% for you and your loved ones at popular brands including Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more.
  • Enhanced benefits package, including pension contributions, sick leave, maternity and paternity leave, and life insurance.
  • Excellent opportunities for personal and professional development, including funded training programs.
  • Weekly payment schedule.

Your Responsibilities as a Team Member:

  • Delivering prompt service to customers.
  • Preparing food and beverages.
  • Ensuring exceptional customer satisfaction.
  • Addressing customer inquiries effectively.
  • Operating cash registers and processing transactions.
  • Upholding standards of product quality and cleanliness within the establishment.

This role may also be referred to as a crew member, team member, retail assistant, or customer service representative. We welcome individuals considering a career transition from roles such as caregiving, cleaning, or warehouse work.

As our locations are situated within motorway service areas, please ensure you have reliable transportation options to reach the site before applying.

Where our customers take a break, your journey begins.

Apply today - We offer both permanent and seasonal positions.

*Note: Internally, this position is designated as Customer Service Assistant.

*Annual bonus scheme equivalent to one week's salary based on average hours worked (defined period).

Curious about the experience of working with us? Hear from our colleague, Navi.