Apprentice ICT Specialist

4 weeks ago


Ipswich, Suffolk, United Kingdom Creovai Full time
Technical Support Analyst

Creovai is seeking an experienced Technical Support Engineer to join our team. As a Technical Support Analyst, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:
  • Assist with quality assurance, troubleshoot technical issues, and customer coordination during implementation.
  • Collaborate with the Customer Success, Account Management, Engineering, and Infrastructure team to coordinate contact with customers to relay issue management and resolution to the customer at each stage.
  • Document repeatable ticket issues in the knowledge base for future use by other support members and to expose as customer-facing articles for self-service.
  • Join the out-of-hour support rotation to take OOH calls from customers when needed.
Requirements:
  • Previous experience in technical customer support required.
  • Strong technical skill set including a demonstrated understanding of software technologies, web functionality, troubleshooting, and data file processing.
  • Ability to effectively communicate verbally and in writing, including documentation steps in understandable terms.
Technical Skills:
  • Familiar with various data formats (JSON, XML, CSV, Metadata).
  • Experience with REST API configurations, SFTP, Cloud storage solutions, and batch processing.
  • Knowledge of JavaScript, IIS, Windows, SQL.
  • Working knowledge in firewalls, networks, Cloud Technologies, and SAAS applications.
  • Working knowledge of application integrations via export/import/ETL jobs or APIs.

Occasional travel, domestically and internationally, may be required based on business needs.


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