Sales Support Specialist

4 weeks ago

Nottingham, Nottingham, United Kingdom MacFarlane Group Full time

Sales Coordinator
Location: Nottingham
Basic salary up to £24,000 plus company benefits
Sector: Packaging distribution
About the Company
Macfarlane Group PLC, recognized as the UK's leading packaging distributor, is in search of a skilled Sales Coordinator to enhance our dedicated team in Nottingham. Our commitment lies in delivering comprehensive and innovative packaging solutions, complemented by exceptional customer service. As we continue to expand, we are eager to welcome talented individuals into our organization.

Role Overview
The Sales Coordinator position is vital to our operations, serving as the essential link between our clients and our internal purchasing, logistics, and external sales teams. This dynamic role involves managing incoming customer inquiries and processing sales orders efficiently. Additionally, you will assist the Key Account Manager and engage in outbound activities to foster customer growth and uncover new business opportunities. This role is entirely office-based, emphasizing customer interaction and engagement. Your focus will be on comprehending customer requirements to ensure that opportunities are maximized and top-notch service is consistently delivered. This is a full-time position, operating Monday to Friday.

Key Responsibilities

  • Managing and nurturing a portfolio of existing accounts to maintain profitability
  • Addressing incoming customer inquiries and providing effective solutions
  • Conducting outbound activities to identify and target potential new clients
  • Collaborating closely with and supporting the external sales team
  • Administering sales orders and quotations, ensuring timely delivery
  • Regularly utilizing the internal CRM system
  • Coordinating with internal departments such as logistics and procurement

Candidate Profile
This role is ideally suited for an experienced internal sales professional with a proven track record in a fast-paced environment. However, character and personality are equally important. If you thrive in a dynamic role where you can showcase your interpersonal skills and are comfortable making outbound calls, we encourage you to consider this opportunity. Familiarity with our internal systems (CRM, etc.) will be provided through comprehensive training. A friendly and professional telephone manner, along with strong administrative skills, is essential. Commercial awareness and a target-driven mindset are advantageous. Experience in the packaging industry is beneficial but not mandatory.

Employee Benefits
Upon starting your employment, you will receive a holiday entitlement of 23 days per calendar year, in addition to bank holidays, which increases with tenure. We offer a competitive starting salary and are committed to maximizing each employee's potential through career development plans and pathways in an environment that promotes personal growth and continuous improvement.

Career Development Opportunities
At Macfarlane Group, you have the opportunity to shape your future and set your career aspirations. As a large group company, we prioritize internal promotion and mobility, which is a cornerstone of our success. Through tailored career plans, we provide structured training and development pathways, leveraging both in-house expertise and top-tier external training partners. There are opportunities for management and leadership development, and we collaborate with recognized, accredited organizations such as the Institute of Leadership & Management (ILM) and the Institute of Sales Professionals (ISP). Your journey within Macfarlane Group can lead to limitless possibilities.

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