Global Transition Manager
3 weeks ago
This role will lead multi-disciplined project teams as part of the Global Transition Team (GTT) organization to ensure overall success of projects and programs supporting strategic business in Global Workplace Solutions (GWS). This work is predominantly mobilizing new client accounts and expansion/transformation of existing accounts.
Key Responsibilities- Deliver Multiple Transitions in parallel, on time, to the scope outlined in the Master Services Agreement (MSA) and within budget.
- Accountable for Transition Success and primary point of contact for client on global and/or regional projects.
- Drive Standard Transition Process across projects; work with Program Manager to drive timely completion of all transition milestones.
- Escalation Point for core and extended project team. Recognize, apply, and capture lessons learned all throughout the process.
- Effective Cost Management and control of transition budgets.
- Hand-off to Account Team once Stabilization is complete.
- Participate in Pursuit Process, representing qualifications of the GTT Team.
- Escalation Point for core and extended team on the project. Recognizes, applies and captures lessons learned all throughout the process.
- Support Client Pursuit Process, including solution and transition strategy development and presentations as needed.
- Lead Transition Planning Efforts post-award prior to Kickoff, including team mobilization.
- Lead Core and Extended Transition Team to ensure all transition commitments are met and delivered in the agreed timeframe following the GTT transition process.
- Manage and Control Transition Budget, forecast any deviation, and provide required reporting.
- Lead Go Live Strategy and plan to ensure successful Day 1 for the account team.
- Ensure Contract Obligations are met and transition deliverables are satisfied using the GTT best practices, tools and processes.
- Manage Project Closeout Process, including Transition Improvement Process (TIP) completion and operational handoff to account leadership.
- Solid Understanding of all transition roles and responsibilities and can execute autonomously.
- Steer Direction through transition and can seamlessly interact with all stakeholders, including clients, executive leadership, workstream leaders and GTT core team.
- Lead Matrix Project Team made up account Alliance Director, Sector Director and SME's from functions and business for any project type and under any complexity (Demobilization, Transformation, Global Projects).
- Able to Understand current processes and can proactively explore new ideas to increase quality, efficiency, and effectiveness.
- Understands Impacts and cascade effects of managing time and expenses; understands transition budget developments and how to expertly manage to each established budget.
- Expert at Ensuring all scope is accounted for within the transition plan; can proactively develop custom components based off client needs and can lead the development of new components into the standard plan.
- Able to Predict possible risks and proactively develop mitigation plans with the appropriate stakeholders.
- An Expert in Presentation, oral communication and written response.
- Leads Teams through solutions and enables successful outcomes.
- Bachelor's Degree with an emphasis in Facilities Management, Business Administration or related field.
- Minimum 15 Years progressive leadership experience.
- MBA or Advanced Degree preferred.
- Professional Background with systems implementations, mergers/acquisitions, re-engineering or other large/complex projects.
- Deep Operational Knowledge in complex organizations.
- International Work Experience preferred.
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