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Experienced Administrative Officer
2 months ago
Position Overview: We are seeking a dedicated and skilled Senior Clerical Officer to enhance our administration team within the Endoscopy Department. This role is essential to support our expanding service that operates throughout the week.
Key Responsibilities:
- Manage and schedule patient appointments efficiently.
- Utilize and maintain hospital systems including IPM, dashboard, ICE, and PENS.
- Oversee waiting lists and ensure accurate database entries.
- Communicate effectively with healthcare professionals and address inquiries from service users and patients with professionalism.
- Exhibit flexibility to adapt to the dynamic needs of the service.
Additional Duties: You will also provide administrative support to the specialist nursing team concerning pre-investigation processes and the E-referral service.
Qualifications: The ideal candidate will possess strong IT skills, be proficient in various Office software, and demonstrate the ability to work independently. Experience in the healthcare sector is advantageous. Exceptional customer service skills, teamwork, and the ability to meet tight deadlines are crucial.
Flexibility: You will be expected to support the department as required, which may involve covering different sites as necessary.
Specific Responsibilities:
- Take primary responsibility for managing referrals for outpatient and day-case appointments related to endoscopic procedures, ensuring a consistently high-quality service.
- Work independently while being available to provide guidance to junior team members.
For a comprehensive list of duties, please refer to the detailed job description and person specification.
