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Invoicing/Billing Manager

2 months ago


Hale, United Kingdom Dickson O'Brien Associates Full time
Job Summary

We are seeking a highly skilled Invoicing/Billing Manager to join our team at Dickson O'Brien Associates. As a key member of our operations team, you will be responsible for managing and resolving sales invoice queries from clients in a timely and professional manner.

Key Responsibilities
  • Manage and directly assist with the resolution of all sales invoice queries from clients, ensuring prompt and professional communication.
  • Investigate discrepancies and issues related to sales invoices, working closely with the operations, finance, customer service, and sales support teams to resolve queries efficiently.
  • Ensure all sales invoices raised by divisional operations teams are accurate, complete, and compliant with company policy and HMRC regulatory requirements.
  • Oversee and understand the functionality of clients' billing portals to ensure smooth processing and resolution of billing issues.
  • Maintain detailed records of all invoice queries and resolutions, ensuring proper documentation for audit purposes.
  • Communicate effectively with clients to clarify and resolve billing issues, providing exceptional customer service.
  • Collaborate with the finance and operations teams to improve invoicing processes and reduce the occurrence of errors.
  • Prepare and present regular reports on invoice query trends, resolutions, and outstanding issues to senior management.
  • Assist in the development and implementation of training programs for divisional staff on invoicing procedures and best practices.
  • Support the credit control and operations team with other related tasks as needed.
  • Assist divisional operations with the management and analysis of work not yet invoiced (accrued income).
Requirements
  • Strong understanding of customer invoicing processes and compliance with HMRC regulations.
  • Experience and ability to oversee and understand clients' billing portals.
  • Excellent problem-solving skills and attention to detail.
  • Proficient in Microsoft Excel.
  • Excellent communication and interpersonal skills with internal and external stakeholders, with the ability to handle challenging client interactions.
  • Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
  • Demonstrated ability to analyze data, identify trends, and provide actionable insights.
  • High level of integrity and professionalism.
  • Enjoy the challenge of query resolution and being able to demonstrate the achievement of positive results.