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Food & Beverage Team Member - Hospitality Expert

2 months ago

York, York City, United Kingdom Novotel York Full time
Job Description

Job Title: Food & Beverage Team Member

Job Summary:

We are seeking a highly motivated and customer-focused Food & Beverage Team Member to join our team at Novotel York Centre. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities:

  • Develop high-quality relationships with guests to foster loyalty and ensure a positive experience
  • Welcome guests and deliver excellent customer service, conveying the hotel image
  • Serve guests with breakfast, lunch, or dinner, ensuring a high level of quality and presentation
  • Work collaboratively with the hospitality team to ensure seamless service delivery

Requirements:

  • Positive attitude and excellent communication skills
  • Guest-oriented and service-minded, with a focus on delivering exceptional customer experiences
  • Sales acumen and ability to upsell and promote hotel services
  • Good listening and communication skills, with the ability to work effectively in a team environment
  • Self-confidence and excellent presentation skills
  • Responsiveness and adaptability in a fast-paced environment

What We Offer:

  • Training and development programs to enhance your skills and knowledge
  • Discount card to be used in Accor hotels worldwide
  • Complimentary stays in UK hotels (subject to terms and conditions)
  • Meals on duty and uniforms
  • Employee Advisory Service and discounts in shops and hotel partners

About Us:

Novotel York Centre is a 146-bedroom hotel with 6 meeting rooms, a restaurant, and a bar. We are committed to creating memorable moments for our guests and providing a warm and welcoming environment.