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Cleaning Contracts Manager

2 months ago

Edmonton, Greater London, United Kingdom Kingdom Services Group Ltd Full time
Job Title: Cleaning Contracts Manager

We are seeking a highly motivated and experienced Cleaning Contracts Manager to join our team at Kingdom Services Group Ltd.

About the Role:

The successful candidate will be responsible for supporting the regional and account management teams with the cleaning operation within their area of responsibility. This will involve motivating and training cleaning operatives to meet business objectives, implementing and monitoring cleaning operations to ensure client and company requirements are achieved, and maintaining a pipeline to enable the region to maintain and grow its cleaning business with existing and new named clients.

Key Responsibilities:
  • Pro-actively managing individual risks on site.
  • Being the first point of customer contact.
  • Hands-on approach to cleaning site if required to ensure best-in-class training and standards.
  • Scheduling and recruitment to support 100% contract manning level fulfilment, including any 3rd party performance management.
  • Contract budget and cost control, such as wages, uniform, training & equipment.
  • Welfare Visits (Inc. weekends and out of hours).
  • Complaints, incidents, and accident handling and investigation.
  • Low-level disciplinary and grievance support.
  • Service Delivery / SLAs & KPIs.
  • Providing customer solutions, efficiencies, added value and innovation.
  • Using customer / Kingdom management information and data to analyse and turn into effective actions and solutions.
Requirements:
  • Service knowledge and experience.
  • Passionate about delivering a best-in-class service.
  • A business ambassador, confident people leader and motivator.
  • Results-oriented, pro-active, solutions-driven / can-do attitude, organised and hands-on.
  • An effective verbal and written communicator at several levels.
  • Software competent with the complete suite of Microsoft software.
  • Process and compliance-driven.
  • Relentlessness to drive strategic projects to make Kingdom better every day.
  • Minimum 1 year in a similar role.
  • Sector-specific knowledge.
Professional Qualifications & Licenses:
  • A Clean Full UK Manual Driving License holder.
  • A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance.
  • Other appropriate professional qualifications.