Customer Service Representative
4 weeks ago
Job Title: Customer Support Advisor
Location: Thatcham/Hybrid
Job Type: Full Time Contract
Hourly Rate: £15 per hour
About the Job:
We are seeking a Customer Support Advisor to join our team at Novax Recruitment Ltd. As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide transactional administration support to resolve customer queries through the Customer Service Management Centre.
- Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner.
- Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress.
- Work to KPI's and SLA's to deliver responses in a professional manner.
- Escalate any complaints as necessary, signposting to other services the client offers.
Requirements:
- Experience in customer services essential
- Experience handling a large number of incoming calls and emails
- Experience within housing sector preferred
How to Apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity.
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