Customer Service Representative

4 weeks ago


Thatcham, West Berkshire, United Kingdom Novax Recruitment Ltd Full time

Job Title: Customer Support Advisor

Location: Thatcham/Hybrid

Job Type: Full Time Contract

Hourly Rate: £15 per hour

About the Job:

We are seeking a Customer Support Advisor to join our team at Novax Recruitment Ltd. As a Customer Support Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide transactional administration support to resolve customer queries through the Customer Service Management Centre.
  • Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner.
  • Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress.
  • Work to KPI's and SLA's to deliver responses in a professional manner.
  • Escalate any complaints as necessary, signposting to other services the client offers.

Requirements:

  • Experience in customer services essential
  • Experience handling a large number of incoming calls and emails
  • Experience within housing sector preferred

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity.



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