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Head of Client Services
2 months ago
Join I Love My Job Ltd. as we seek an experienced Head of Client Services to lead our client-facing team. As a key member of our leadership team, you will be responsible for delivering exceptional client service and driving revenue growth.
About the RoleWe are looking for a seasoned professional with a proven track record of managing large-scale communications projects for multi-national businesses. Your expertise in strategic consultancy, project management, and client relationship building will be essential in driving our business forward.
Key Responsibilities- Manage and develop a high-performing Client Services team, including direct reports and overseeing work from external consultants.
- Ensure that all clients receive an excellent service and exceed expectations where possible.
- Lead the delivery of strategic communication campaigns, including scoping, planning, and overseeing the full project lifecycle.
- Collaborate with the wider team to ensure seamless delivery of services across departments.
- Support the business in staying up to date with industry trends, providing clients with leading solutions.
- Create and present reports, project plans, and strategic documents for both internal and external stakeholders.
- Financial reporting and forecasting, with a focus on budget management and the agency model.
- 10+ years' experience working with multi-national clients, ideally in a client-facing or consultancy role.
- Proven agency experience with strong commercial acumen and the ability to drive revenue growth.
- Strong leadership abilities, with a collaborative and respectful management style.
- Willingness to travel for client meetings, particularly within London.
- Strong project management and client service skills, with the ability to juggle multiple deadlines and commercial targets.
- Commercially astute with a creative flair, able to devise practical solutions to client challenges.
- Experience building and maintaining long-standing relationships with global/international clients.
We are a leading communications agency, highly regarded in the industry for our work with major global clients. We are committed to delivering exceptional client service and driving revenue growth through our expertise in strategic consultancy, project management, and client relationship building.
We value diversity and encourage applicants from all backgrounds and identities. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
