Administrative Support Specialist
2 months ago
Contract Duration: 2 months
Position Overview:
The role involves delivering administrative and customer-oriented support across various departments, ensuring that services rendered to colleagues, managers, and clients are both efficient and effective.
Primary Responsibilities:
- Address inquiries by providing guidance and assistance to clients.
- Review applications, assess evidence, make informed decisions, and generate documentation based on established criteria.
- Perform routine administrative tasks to support multiple teams within the organization, including data entry into relevant databases to enhance data integrity.
- Schedule appointments as necessary, adhering to local guidelines, and assist clients by clearly outlining the requirements for documentation to support applications and appointments.
- Maintain accurate records on relevant systems such as Academy and Civica Carefirst.
Required Experience:
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience in providing information and directing clients in a courteous and professional manner, whether in person, over the phone, or in writing.
- Proven track record of delivering effective and efficient business support services to clients.
- Experience in managing documents, records, and data, including financial and customer records.
Qualifications:
- GCSEs A* to C (or equivalent) in English and Mathematics.
- NVQ Level 2 or 3.
- Customer care qualification or training.
- Basic understanding of relevant legislation, policies, and procedures.
Additional Information:
- DBS check required.
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