Senior Operations Manager

3 weeks ago


Newmarket, Suffolk, United Kingdom Hays Business Support Full time
Job Summary

We are seeking a highly skilled and experienced Team Leader to join our team at Hays Business Support. As a key member of our operations team, you will be responsible for leading, mentoring, and supervising a team of dispatchers, ensuring the smooth operation of our logistics and transportation services.

Key Responsibilities
  • Team Leadership: Lead and mentor a team of dispatchers, providing guidance and support to ensure excellent performance and customer satisfaction.
  • Performance Analysis: Track and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance team performance.
  • Operational Efficiency: Analyze performance metrics to assess operational efficiency and implement improvements to optimize team performance.
  • Shift Management: Manage and coordinate shifts, ensuring adequate staffing and coverage to meet business needs.
  • Employee Development: Provide training and development opportunities to enhance team members' skills and knowledge.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure to recognize and reward outstanding performance.
  • Discretionary KPI Bonus: A discretionary KPI bonus to incentivize and reward exceptional performance.
  • On-Site Parking: On-site parking for convenience and ease of access.
  • Breakfast Club and Social Events: A range of social events and activities to foster a positive and supportive team culture.


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