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Technical Support Trainee

2 months ago

City Of London, United Kingdom Ernest Gordon Recruitment Limited Full time

Job Title: Trainee Software Support

Company: Ernest Gordon Recruitment Limited

Job Type: Full-time

Location: Remote (UK-based company)

Salary: £25,000 - £30,000 + Training + Progression + Company Benefits

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Trainee Software Support specialist. As a German-speaking IT support professional, you will be responsible for providing exceptional support to our customers, handling inquiries, and ensuring timely and effective assistance.

Key Responsibilities:

  1. Provide excellent customer support in German through various channels, including email, chat, and phone
  2. Troubleshoot and resolve customer issues, ensuring a high level of satisfaction
  3. Collaborate with the team to improve processes and customer experience

Requirements:

  1. Fluent in German with strong communication skills
  2. Experienced in customer support or a related field, with a passion for helping people
  3. Tech-savvy, detail-oriented, and able to work effectively

What We Offer:

We offer a dynamic and supportive work environment, extensive training and development opportunities, and a competitive salary package. If you are a customer-focused individual who is fluent in German and enjoys solving problems, we encourage you to apply for this exciting opportunity.