Airport Service Delivery Assistant

5 days ago

Leeds, Leeds, United Kingdom Apcoa Parking Full time
Service Delivery Assistant (SDA) - Leeds Bradford Airport

We are seeking a highly skilled and customer-focused Service Delivery Assistant (SDA) to join our team at Leeds Bradford Airport. As an SDA, you will be the face of our business, providing exceptional customer service and ensuring a smooth experience for our clients.

Key Responsibilities:
  • Certify valets are familiar with each car's controls and alarm systems before receiving from the customer.
  • Ensure smooth and prompt handover of customers' vehicles while storing keys securely.
  • Drive and care for all customers' vehicles carefully, while ensuring all valet procedures are fully complied with.
  • Understand and be fully familiar with our systems and equipment.
  • Monitor the car park and its activity consistently through regular patrols and deter criminal activity while always maintaining a high visual presence.
  • Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
  • Provide front-line care in the event of equipment failure or customer distress.
  • Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
  • Collaborate as part of a wider team.
Requirements:
  • Evidence of strong communication and interaction with the public.
  • Full UK Driver's License / significant driving experience.
  • Basic IT Skills, MS Word, Office etc.
  • Ability to multi-task.
  • Able to work under pressure.
  • Excellent verbal communication (English).
  • Smart and professional attitude.
  • First Aid or Fire Warden qualification – desirable.
  • Advance Driving Licence or Professional Driving Qualification – desirable.

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. If you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.

We are committed to ensuring APCOA is a fair place to work, regardless of age, race, gender, sexuality, or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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