Account Coordinator

1 day ago

Nottingham, Nottingham, United Kingdom VF Corporation Full time
Account Coordinator Job Description

Job Summary: We are seeking an exceptional Account Coordinator fluent in German to join our Wholesale Customer Service team based in Nottingham, UK.

Key Responsibilities:

  • Manage Wholesale accounts across several markets in the EMEA region.
  • Communicate with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
  • Build a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome.
  • Ensure timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
  • Interpret a variety of daily reports as needed by the business.
  • Follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping.

Requirements:

  • Native or fluent speaker in German plus English with strong communication skills.
  • Computer literate with strong Excel skills and the ability to produce reports.
  • Analytical with a flair for problem-solving.
  • Strong customer service skills.
  • Ability to balance responsibilities in a dynamic and fast-paced environment.

What We Offer:

  • A supportive feedback-based culture where respect and integrity guide us in what we do.
  • An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
  • Be part of an iconic lifestyle brand in a multi brand, multi countries organization.
  • 50% employee discount on all VF brands both in store and online.
  • Subsidised canteen and break out areas offering complimentary hot drinks.
  • Health Shield membership and access to numerous health and wellbeing initiatives.
  • Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
  • 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
  • 12% contributory smart pension scheme (8% on us, 4% from you).
  • Cycle to work scheme.
  • Free secure onsite parking and discounts with local public transport.

Free to Be, Inclusion & Diversity:

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

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