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Complaints Resolution Specialist

2 months ago

Yeovil, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

{"Job Title": "Complaints Coordinator", "Job Summary": "At Somerset NHS Foundation Trust, we are dedicated to providing outstanding care and support to our patients and their families. Our dynamic team is seeking a Complaints Coordinator to play a crucial role in maintaining and enhancing our service quality.", "Main Duties": "As a Complaints Coordinator, you will be integral to the formal complaints process within the Trust, ensuring compassionate engagement with our patients and the people who matter to them. You will also ensure that all complaints are handled efficiently, empathetically, and in compliance with NHS guidelines.", "Key Responsibilities": "Manage the entire lifecycle of complaints, from initial receipt through to resolution, working closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome. Collaborate with the Formal Complaints Manager and Patient Experience and Engagement Data Lead to develop the patient experience function and support service groups in delivering the Patient Experience and Engagement Strategy.", "Benefits": "As an organisation, the NHS offers a wide range of benefits, including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations. The benefits of working in Somerset include the idyllic countryside, stunning coastlines, and excellent educational facilities.", "Job Description": "Please see attached Job Description & Person Specification for further details of duties and responsibilities.", "Person Specification": "Please see attached Person Specification within Job Description.", "Language": "en-US"}