Senior Receptionist
1 week ago
Role Overview
We are seeking a highly skilled and experienced Senior Receptionist to join our team at London Bridge Hospital. As a key member of our Front of House team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients and visitors.
Key Responsibilities
- Manage the day-to-day operations of the Front of House team, including training and shadowing new staff members
- Coordinate and organize requests made within the remit of Front of House, including uniform checks and ordering
- Log requests and monitor the Teletracking portal to ensure all duties are carried out
- Order courier services and other transport needs
- Coordinate patient transfers with the shuttle
- Stationary and newspaper orders
- Work closely with supervisors to provide feedback on patient experience
- Cover breaks and deputize for the FoH Supervisor as needed
Requirements
- Good general level of education
- Computer literate
- Previous reception experience is essential, ideally within healthcare
- Previous people management experience desirable
- Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service
- A friendly "can-do" attitude
Why Join Us?
At London Bridge Hospital, we believe that our employees are our greatest asset. We offer a range of benefits and opportunities for career progression, including:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Diversity and Inclusion
We believe that everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. We're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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