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IT Support Specialist
2 months ago
We are seeking a highly skilled Technical Services Analyst to join our team at Intercity Technology Limited. As a Technical Services Analyst, you will be responsible for managing the day-to-day internal IT systems of the company, ensuring a stable, secure, and functionally-rich IT platform for our end users.
Key Responsibilities:- To install and maintain systems that ensure the smooth and productive running of the company, its systems, and its employees.
- To ensure end users receive an excellent level of performance from their IT systems and equipment, and which enables them to do their job productively and with minimal administrative overhead.
- Meet customer success criteria and performance targets.
- To deliver the wider security objectives of the company, including ISO27001 and Cyber Essentials +.
- To reduce costs and drive efficiencies across the entire business.
- Writing documentation, providing some coaching to your colleagues so that they can continue to learn from your experience and knowledge.
- 95% resolution of Internal IT tickets within SLA.
- To pass Microsoft certifications that are relevant to the job role and wider company objectives.
- 95% positive CSAT score on Internal IT tickets.
- Retention of Cyber Essentials+ and ISO27001 standards.
- To reduce overall IT spend by 15%.
- Education qualifications required: GCSE Maths and English at grade C or higher.
- Education qualifications desired: MD-102, MS-700, SC-400, AZ-104, AZ-140, Extreme networks WiFi, FortiGate firewalls.
- General skills (communication, questioning, problem solving).
- TCP/IP fundamentals.
- Microsoft Windows-based networks and servers, including Active Directory, Entra ID (Azure AD), Azure Virtual Desktop, Intune.
- Client computers running various Microsoft operating systems.
- iOS mobile devices and MDM experience.
- Experience of centralised administration, securing user environments with lock down.
- Experience of operating system installations, adding driver support for new hardware and maintaining builds.
- Ability to accurately test and diagnose problems in a systematic and logical manner prior to delivering projects to implementation.
- Ability to construct a UAT testing programme and deliver and test a working solution that meets the defined success criteria.
- Ability to design robust and supportable solutions with low administration and helpdesk overhead.
- High attention to detail, with an emphasis on providing a seamless, fuss-free but functionally rich end user experience to our end users.
- Ability to work autonomously for a wide programme of initiatives and projects, formulating a project plan and guiding it through to delivery.
- Configuring networking equipment.
- Some knowledge of scripting and programming fundamentals.
- MS Office and other common client applications.
- Experience of application packaging and software deployment concepts and technologies.
- Group Policy, on-premise domains and other legacy MS technologies.
- Microsoft Windows Server Update Services.
- Microsoft SQL Server installation and administration.
- RedStor backup solution.
- 25 days holiday as year increasing to 30 with service.
- Company bonus scheme.
- Employee Assistance, Westfield Health Cash Back Scheme.
- Flexible working dependent upon on the role.
- Endless Lavazza coffee and fruit.
- Commitment and sponsorship for technical and professional development - Your personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us.
