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Deputy Front of House Operations Manager

2 months ago

Berkhamsted, Hertfordshire, United Kingdom EF Education First Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our Front of House team as Deputy Front of House Manager. This role will report directly to the Front of House Manager and will be responsible for assisting in the management of our team of Receptionists and Venue Services colleagues.

About the Opportunity

This is an exciting opportunity for a customer-focused leader to join our team and contribute to delivering exceptional service to our guests. As Deputy Front of House Manager, you will be responsible for ensuring our standards are always met and that our guests receive the best experience at our venue.

Key Responsibilities

  • Ensure the Venues and Reception team are aligned and communication is clear across all platforms.
  • Manage both day and night teams to perform to a high standard.
  • Assist in the day-to-day running of both reception and venues when required.
  • Assist in rota management, with the business needs in mind to ensure all tasks are completed in good time.
  • Maintain a friendly, welcoming environment for customers, employees, and candidates.
  • Assist in stock management.
  • Report any structural, cosmetic, or IT-related issues.
  • Assist in managing Health & Safety within the department and report all incidents.
  • Stay on top of security requirements, including the management of keys that the teams are responsible for.
  • Provide training to new employees and maintain training records.
  • Perform admin requirements for all teams; such as printing and proof-reading function sheets.

Candidate Profile

  • Willingness to adopt a flexible and adaptable approach to the day-to-day workload.
  • Customer-focused, leader, good communication skills, operationally flexible, and a problem solver.
  • Experience in hospitality-based management.
  • Demonstrate knowledge of Opera or similar systems, with experience in performing reception duties and/or hosting.
  • Hands-on approach with a can-do attitude, leading the team from the front.

What We Offer

  • 25 days of paid holiday annually, plus bank holidays.
  • Ongoing professional development opportunities.
  • Complimentary light lunch during working hours.
  • Free access to our on-site gym and pool.
  • Participation in our company pension scheme and healthcare programs.
  • Staff events throughout the year.