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Customer Engagement Specialist
2 months ago
About the Role...
We are seeking enthusiastic individuals who are eager to transform their love for pets into a fulfilling career. Here’s what your daily responsibilities will entail:
- Delivering outstanding customer service, ensuring that every interaction is memorable and meaningful.
- Utilizing your knowledge to inspire and educate customers about optimal care and products for their pets.
- Completing sales transactions with a focus on achieving established store sales objectives.
- Collaborating with colleagues to maintain an inviting store environment, ensuring that the latest inventory is readily available.
- Staying proactive in updating your knowledge regarding pet care, products, and services offered.
- Fostering a positive and supportive atmosphere in-store, where the team enjoys coming to work each day.
- Upholding a strong safety culture and commitment to creating a safe environment for both customers and team members.
What We Are Looking For...
- A genuine passion for animals and a commitment to providing exceptional customer service.
- Previous experience in a retail setting.
- A proven track record of meeting and exceeding sales targets.
- Excellent interpersonal skills with the ability to build rapport with customers and colleagues.
- Physically capable of lifting products weighing up to 20 kilograms.
- Flexibility to work weekends and public holidays as required.
In this position, you will play a vital role in delivering expertise, outstanding customer service, and added value to our customers and their pets.
