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Business Transformation Program Director

2 months ago

Southampton, Southampton, United Kingdom Guaranteed Tenants Ltd Full time
Job Description

Program Manager - CDP Transformation

Location: London/Hybrid

Job Type: 12 Month FTC

Salary: Negotiable depending on experience

About the Role:

We are seeking an experienced Program Manager to coordinate and manage the CDP implementation project for Guaranteed Tenants Ltd. The ideal candidate will have exceptional stakeholder management, risk mitigation, and execution capabilities, and proven experience leading global, cross-functional teams and driving enterprise-wide adoption seamlessly.

Key Responsibilities:

  1. Work with IT and 3rd party PMs to lead and drive integrated program plan across all related projects; CDP implementation, decommissioning of data containers, campaign and model migration.
  2. Manage and coordinate cross-functional resources/activities across technology, operations, business, and other groups involved.
  3. Oversee planning, coordination, execution, and monitoring of all program delivery activities adhering to defined timelines and milestones.
  4. Facilitate change management and drive adoption across stakeholder groups, addressing resistance and ensuring all impacted parties are aligned.
  5. Work closely with business/campaign owners on migration plans from current systems to new CDP platform.
  6. Establish framework for program knowledge management - build repositories, drive version control, enable effective coordination and sharing across teams.
  7. Manage risks, dependencies, escalations, and develop contingency plans proactively to prevent/minimize project delays.

Requirements:

  1. Experience leading large, complex technology/digital transformation programs in matrix environments.
  2. Proven expertise in program/project management methodologies and tools (e.g. Agile, Waterfall).
  3. Strong stakeholder management and influencing skills across all levels.
  4. Excellent planning, organizational, and risk management capabilities.
  5. Experience managing global, cross-functional teams and offshore/onshore delivery models.
  6. Prior experience in Customer Data Platform (CDP) implementation a plus.
  7. PMP or equivalent program management certification preferred.