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Customer Banking Specialist

3 months ago

Eastbourne, East Sussex, United Kingdom MetroBank Full time

Position Title: Banking Representative

Department: Retail & Business Banking

Overview: At Metro Bank, we take pride in fostering a culture that prioritizes our people. We are dedicated to creating an environment where every colleague feels valued, respected, and included. Our commitment to diversity and inclusion drives us to seek out the most qualified candidates from a variety of backgrounds.

Role Responsibilities:

  • Serve as the primary point of contact for customers, delivering exceptional service and tailored financial solutions to meet their needs.
  • Collaborate with team members to manage tasks effectively in response to evolving customer demands and achieve store objectives.
  • Act as a brand ambassador within the community, promoting Metro Bank as the leading community banking institution.
  • Stay informed on regulatory requirements and training to ensure compliance and fairness in all banking transactions.

Key Attributes:

  • Strong ability to cultivate customer relationships in a dynamic environment.
  • Exceptional attention to detail, even in high-pressure situations.
  • Deep understanding of the risks associated with banking operations and their implications for customers.
  • Proficient in computer applications, particularly Microsoft Office.
  • Ability to provide outstanding customer experiences in a fast-paced setting.
  • Experience in customer service is essential, while prior banking experience is not mandatory.

Our Commitment to You:

  • Competitive compensation, annual bonus potential, and a comprehensive benefits package including generous leave, pension options, healthcare, life insurance, and employee discounts.
  • Extensive training and opportunities for career growth within the organization.
  • Salary increase upon successful completion of training.
  • Focus on work-life balance with flexible scheduling options to accommodate personal and professional commitments.

Final Note:
We recognize that diverse teams enhance our workplace. We encourage candidates from all backgrounds to apply, even if they do not meet every qualification. Flexibility in working arrangements is considered, and we welcome inquiries regarding this aspect.