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Customer Program Director

2 months ago


London, Greater London, United Kingdom Oritain Global Limited Full time
About Oritain Global Limited

Oritain Global Limited is a leading provider of scientifically verified origin solutions, serving the global supply chain industry. Our mission is to protect the reputations of our customers and ensure the integrity of global supply chains.

Job Description

We are seeking an experienced Customer Program Director to lead our customer programs and drive business growth. As a key member of our team, you will be responsible for designing, executing, and delivering high-quality programs that meet and exceed our customers' objectives.

Key Responsibilities
  • Program Design and Execution
    • Develop and implement program methodologies and governance frameworks to ensure seamless integration of Service Delivery and Product inputs.
    • Craft detailed project plans and expertly manage risks and dependencies across various groups.
    • Vigilantly monitor program progress and utilisation, collaborating with Service Delivery and customer contacts to ensure everything stays on track.
  • Customer Relationship Management
    • Drive high-stakes executive discussions to ensure customers realise maximum value from our programs.
    • Play a crucial role in the QBR process, partnering with the Account Manager to develop compelling content and track progress toward ambitious program objectives.
  • Leadership and Team Management
    • Lead and manage cross-functional teams to define and execute customer programs.
    • Develop and implement strategies to drive business growth and improve customer satisfaction.
Requirements
  • Bachelor's degree in business, Project Management, or a related field (PMP/Scrum certification is a plus).
  • At least 8+ years of project management experience with a track record of delivering high-quality projects on a global scale.
  • Strong leadership and team management skills.
  • Experience with Agile and Lean practices.
  • Proficiency with business tools (Word, Excel, PowerPoint, Outlook) and Atlassian suite (Jira, Confluence, Trello).
  • Prior experience in professional services or a good understanding of global supply chains would be a plus.
  • Willing and able to travel (local and International travel) to our global offices and customers sites (30%).
What We Offer
  • 27 days annual leave
  • Flexible benefits package including 24-hour GP service, wellness allowance, cashback plan
  • Two days per calendar year for volunteering leave