Accommodation Office Team Leader

4 weeks ago


Birmingham, Birmingham, United Kingdom CeX Full time

Are you a natural leader, passionate about delivering exceptional customer experiences?

Do you thrive in a fast-paced environment, where no two days are the same?

Become part of the CeX team, a global leader in the recycling industry, with a mission to give second-hand games and gadgets a new lease of life, while helping the planet to go greener.

We offer a range of benefits, including generous staff discounts, career development opportunities, and a supportive work environment.

Key Responsibilities:

  1. Drive customer satisfaction through excellent customer service, both in-store and online.
  2. Lead a team of retail professionals, providing guidance and support to ensure store operations run smoothly.
  3. Develop and implement strategies to improve store performance, using structured KPIs and data analysis.
  4. Contribute to the training and development of team members, ensuring they have the skills and knowledge needed to succeed.

What We Offer:

  1. Professional Development: We invest in our people, providing coaching, training, and succession plans to help you grow with the business.
  2. Our Working Environment: We're flexible with working hours, and we celebrate successes with rewards and incentives.
  3. Generous Staff Discount: 15% off CeX products.
  4. Equality & Diversity: We're an equal opportunity employer, celebrating individuality and promoting a casual dress code.


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