European CS Data Analyst
1 day ago
Overview
The European CS Data Analyst will play a key role in analyzing customer contact centre, service engineer, online support, Quality Assurance laboratory, and spare parts logistics data to identify trends, opportunities, and monetization possibilities for the organization.
Responsibilities
- Analyze data to identify trends and opportunities for the organization.
- Improve and automate code bases, manage audience dashboards, and build performance reporting templates.
- Track and interpret partner performance using multiple data sources, providing regular reports and clear recommendations to stakeholders.
- Manage analytics requests, translate business requirements into SQL queries, and present findings in PowerPoint or Excel reports.
- Lead system and process implementations to enhance operational efficiencies.
Requirements
- Extensive experience in data analysis, business analysis, or data science, with proficiency in SQL and familiarity with large relational databases.
- Degree in computer science, engineering, or a related quantitative discipline, such as economics or mathematics.
- Strong understanding of customer service (CS) and experience with analytic tools like Tableau or Power BI.
- Excellent communication, presentation, and teamwork skills, with a structured, organized, and detail-oriented approach.
Benefits
- Generous holiday entitlement, plus additional birthday leave and bank holidays.
- Staff sales discount, Reward Plus shopping discount, and volunteering days.
- Government pension auto-enrolment and pension contribution from 12 weeks.
- Subsidized staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)
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