Practice Manager

1 week ago

Kingsbury, Greater London, United Kingdom Medivet Full time
About the Role

We are seeking an exceptional Practice Manager to join our team at Medivet. As a Practice Manager, you will play a pivotal role in shaping the success and growth of our practice.

You will be responsible for the day-to-day operations, team development, and overall management of our practice. This is a multisite role, and you will be covering our practices in Kingsbury, Kenton, and South Harrow.

We are a friendly and supportive team who work together to review and improve protocols. Our practices consist of one/two vets, nurses, and support staff.

Key Responsibilities
  • Deliver exceptional client care, monitor client feedback, and follow up on actions to improve the practice.
  • Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
  • Observe the highest standards of regulatory, practice, and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
  • Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
  • Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
  • Promote the practice externally through local community events and other avenues.
Requirements
  • Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP, or Dental practice setting.
  • An understanding and appreciation of exceptional care and how this improves the client experience.
  • Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
  • Experience in driving strong commercial performance through effective financial management, marketing activity, and efficient ways of working.
  • Experience of resource planning.
  • Experienced in using coaching and influencing skills to get the best out of every colleague.
  • Proficiency with computer systems, experience of using Microsoft Office.
  • Good numeracy and analytical skills.
  • Experience of managing and leading a team.
About Us

Medivet is a leading veterinary care provider, with practices across the UK, including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany, and Spain.

We're proud to support a large, connected, and growing community of colleagues who provide exceptional care that's always there. We truly believe every interaction we have matters, and we can make a real difference.

Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job.

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