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Head of Business Operations

2 months ago

London, Greater London, United Kingdom Tom Ford Full time

Business Lead for Balmain Beauty

Company Overview
Become a vital part of the Balmain Beauty team, a brand that embodies self-expression influenced by Parisian elegance and a worldwide perspective. At Balmain, we prioritize empowerment and community. Join us in the exciting launch of Balmain Beauty.

Position Overview
We are seeking an enthusiastic Business Lead to inspire, mentor, and cultivate our team to meet sales and operational objectives. This role is crucial in ensuring that the team reflects the Balmain Beauty ethos, excels in customer engagement, and surpasses performance benchmarks.

Key Responsibilities

  • Deliver tailored luxury experiences and communicate Balmain beauty principles to clientele.
  • Optimize sales potential as a Brand Advocate.
  • Assist customers with comprehensive product insights.
  • Work collaboratively with the Sales Team to ensure smooth customer interactions.
  • Aid in visual merchandising and stock management.
  • Foster customer relationships and maintain records for CRM.
  • Keep abreast of beauty industry trends through continuous education.
  • Take ownership of the Balmain Beauty business outcomes within the retail environment.
  • Maintain the brand's image and uphold professional standards.

Qualifications

  • Experience in retail management, ideally within the beauty sector or a dynamic retail setting.
  • Proven history of achieving sales and customer service goals.
  • Strong leadership and team-building capabilities.
  • Background in event organization and execution.
  • Genuine enthusiasm for beauty, fragrance, and cosmetics.
  • Exceptional communication and customer service abilities.
  • Detail-oriented with a proactive approach to learning.
  • Availability for flexible working hours.
  • Valid proof of eligibility to work in the region.

Benefits

  • Competitive salary along with commission potential.
  • Annual leave, Family Leave, and product discounts.
  • Initiatives for mental health and well-being.
  • Exclusive discounts and offers through the benefits platform.
  • Comprehensive training and development programs.
  • Employee discounts on Estee Lauder Companies Brands.
  • Opportunities for career advancement within the luxury sector.

If you are passionate about fragrance, beauty, and luxury retail, we would be delighted to connect with you.