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Clinical Administration Officer

2 months ago

Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time
Job Summary

We are seeking a highly skilled and experienced Clinical Administration Officer to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our Integrated Community Care Directorate, you will provide a confidential and comprehensive administration service to support our Integrated Care Teams of Nurses/Therapists.

Main Duties and Responsibilities
  • Provide a high-quality, timely, efficient, and flexible confidential administration service to the ICT Service across numerous bases as required by workload demands and agreed priorities.
  • Interface between patients and healthcare professionals, utilizing Trust electronic systems to plan and coordinate patient visits and staff rotas, arranging cover where necessary.
  • Receive, process, and allocate referrals for the ICT Service, triaging urgent referrals and discerning different types of referrals (Falls pathway), sending the remainder to be triaged and graded as appropriate by the clinical teams within the stipulated waiting times.
  • Process onward referrals to other Community Services, Voluntary Sector, and Social Services, ensuring a high level of customer care.
About Us

As a valued member of our team, you will work for an organization that values and respects all of its staff and the community it serves. We are a leader in the NHS and research sectors, providing excellent benefits for our staff, including commitments to professional development and policies to support employees in balancing their personal and professional lives.

Person Specification
  • Essential:
    • GCSE Maths and English Grade C/4 standard or equivalent.
    • NVQ 3 or equivalent qualification/extensive experience in business and administration or demonstrable proficiency to that level.
    • Customer Care training.
    • Extensive and demonstrable experience in a clinical administrative role.
    • Experience of handling and managing telephone enquiries in a supportive and professional manner.
    • Ability to communicate with patients and staff at all levels.
    • Experience of utilizing available technology and applying it in the workplace.
  • Desirable:
    • SystemOne (TPP) skills.
    • Experience of working in the NHS or for other health or social care provider.
    • Handling clinical/medical records.
    • Development of Standard Operating Procedures and their application in the workplace.
Special Skills and Aptitudes
  • Excellent keyboard skills.
  • Ability to produce high-quality electronic and hard copy communications.
  • Ability to work independently without close supervision.
  • Ability to use own initiative and problem solve.
  • Ability to train and develop both clinical and administration colleagues.
  • Ability to communicate with patients and staff at all levels.
  • Good time management, prioritization, and organizational skills.
  • Work well under pressure and pay close attention to detail.
  • Understanding of the meaning of confidentiality and its application in the role.
  • Appreciation of the importance of good health and safety management in their workplace.
Other Factors
  • Demonstrate PROUD values.
  • Willingness to work flexible to meet service needs.
  • Willingness to undertake further training.