Team Leader

2 weeks ago

Edinburgh, Edinburgh, United Kingdom M&S Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Data and Performance team at M&S. As a Team Leader, you will play a critical role in driving sales, commerciality, and service standards within your store.

Key Responsibilities
  • Driving a Selling Culture: Foster a culture of selling excellence within your team, ensuring that every colleague is equipped to deliver exceptional customer service and drive sales growth.
  • Performance and Capability Development: Consistently raise the performance and capability of your team, identifying areas for improvement and implementing targeted development plans to support the growth of internal talent.
  • Data-Driven Decision Making: Utilize data and analytics to inform operational decisions, identifying opportunities to improve efficiency, reduce costs, and drive business growth.
  • Continuous Improvement: Embed a culture of continuous improvement within your team, encouraging experimentation, innovation, and learning from failure.
  • Collaboration and Partnership: Work closely with the wider team to achieve business objectives, sharing best practices and expertise to drive collective success.
What We Offer
  • Competitive Salary and Benefits: Enjoy a competitive salary and benefits package, including a generous Defined Contribution Pension Scheme and Life Assurance.
  • Colleague Discount: Receive a 20% colleague discount across all M&S products and many third-party brands for you and a member of your household.
  • Holiday Entitlement: Enjoy a competitive holiday entitlement with the potential to buy extra holiday days.
  • Discretionary Bonus Schemes: Participate in discretionary bonus schemes awarded based on individual and business performance.
  • Training and Development: Access a wide range of training programs to develop your skills and support your career growth.
  • Wellbeing Support: Enjoy access to industry-leading wellbeing support, including a 24/7 Virtual GP and PAM Assist.
Requirements
  • Proven Leadership Experience: Demonstrate a track record of successful leadership experience, with a strong ability to motivate and develop high-performing teams.
  • Data Analysis and Interpretation: Possess strong data analysis and interpretation skills, with the ability to utilize data to inform business decisions.
  • Communication and Interpersonal Skills: Exhibit excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Business Acumen: Demonstrate a strong understanding of business operations and commercial principles, with the ability to drive business growth and improvement.

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