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Gourmet Retail Supervisor
2 months ago
We are seeking a skilled and enthusiastic Gourmet Retail Supervisor for our esteemed independent delicatessen, Taste of the Country. This role is ideal for individuals with a strong background in retail management and a passion for high-quality food products.
The successful candidate will possess a proven track record in motivating and nurturing a team, alongside a deep appreciation for local, seasonal, and artisanal goods. A keen eye for presentation and detail is essential, as is the ability to thrive in a bustling customer-oriented setting. This position is both active and independent, requiring physical engagement in a multi-level retail environment.
Applicants should have a minimum of 2 years of experience in a senior sales role, which includes effective team leadership, proficient stock management, a solid understanding of retail finance, and a commitment to exceptional customer service. Strong communication skills, characterized by empathy and diplomacy, are crucial for interacting with a diverse range of individuals, including customers, suppliers, and team members.
As the Gourmet Retail Supervisor, you will collaborate closely with your line manager to empower your team in achieving their objectives and delivering outstanding service to our clientele.
Key Responsibilities:
- Oversee the seamless operation of the store.
- Exhibit a meticulous attention to detail in product display and quality.
- Ensure that team goals and targets are consistently met.
- Lead by example in providing exemplary customer service.
- Maintain the integrity and accuracy of financial transactions.
- Manage staff schedules and accurately track attendance and leave.
- Conduct staff onboarding and performance evaluations, while providing ongoing training and support.
- Handle all budgetary responsibilities with diligence.
- Implement effective stock control procedures.
- Maintain cleanliness and organization of the store and displays, adhering to hygiene standards.
- Process transactions accurately and ensure your team does the same.
- Analyze sales data and customer traffic trends on a regular basis.
- Receive and manage stock deliveries, ensuring proper pricing and shelving.
- Conduct annual inventory assessments and other necessary control measures.
- Remain vigilant to minimize stock loss.
- Deliver knowledgeable and friendly customer service at all times.
