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IT Support Specialist

3 months ago

Glasgow, Glasgow City, United Kingdom In Technology Group Full time £25,000 - £30,000
About the Role

We are currently seeking a dedicated IT Support Specialist to join our team at In Technology Group. Our organization is renowned for delivering exceptional IT services and solutions to a wide range of clients. We pride ourselves on creating a nurturing and growth-focused workplace that offers remarkable career advancement opportunities.

Key Responsibilities
  • Deliver 2nd line technical assistance to clients through various communication channels.
  • Engage in troubleshooting and resolving issues related to IT infrastructure, encompassing hardware, software, and networking challenges.
  • Work collaboratively with first-line support staff to ensure efficient problem resolution and high levels of customer satisfaction.
  • Participate in the enhancement and optimization of IT processes and protocols.
Technical Skills Required
  • Proficiency in Windows Server environments.
  • Experience with Microsoft Azure and Office 365.
  • Solid understanding of networking concepts, including LAN/WAN, TCP/IP, DNS, and DHCP.
Benefits
  • Flexible work arrangements, including the option to work from home one day a week to promote work-life balance.
  • Company-sponsored training and certification opportunities.
  • Exciting prospects for professional growth within a rapidly evolving organization.
  • Comprehensive pension scheme along with an attractive benefits package.
  • A supportive and innovative work culture that emphasizes professional development.

If you are a motivated IT professional with a strong technical background and a commitment to providing outstanding IT support, we encourage you to consider this opportunity.