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Customer Service Representative

2 months ago

Newcastle under Lyme, Staffordshire, United Kingdom Zopa Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Zopa. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through live chat, email, and phone support.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Investigate and resolve customer complaints and concerns
  • Administer orders and updates customer accounts
  • Provide support to the wider business and identify areas for improvement
  • Ensure compliance with industry standards and regulations
Requirements
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Proficient in Microsoft Office and Teams
  • Positive and can-do attitude
  • Ability to work flexibly and adapt to changing circumstances
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible working arrangements, including remote work options
  • Collaborative and dynamic work environment
Shifts and Working Hours

We operate a 5-day week, with shifts available across Monday to Friday. You will be required to work one in four weekends, with flexible working arrangements in place to ensure a good work-life balance.