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Matchday Experience Ambassador

2 months ago


Brighton, Brighton and Hove, United Kingdom Brighton & Hove Albion Football Club Full time
About the Role

We are seeking a highly skilled and enthusiastic individual to join our Guest Experience Team as a Matchday Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service to our members and guests on matchdays.

Key Responsibilities
  • Meet and greet members and guests upon arrival and provide a warm welcome to our premium lounges and restaurants.
  • Assist the 1901 Club team in their matchday operations and provide support as needed.
  • Upsell and champion our product and brand to members and guests.
  • Provide exceptional customer service and ensure that all members and guests have a world-class experience.
About Us

Brighton & Hove Albion Football Club is a top-tier football club that competes at the highest levels of the sport. We are committed to delivering high-performance results on the pitch while maintaining a strong sense of community spirit. Our values of Treat People Well, Exceed Expectations, Aim High. Never Give Up, Act with Integrity, and Make it Special are at the heart of everything we do.

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.